Friendly, effective, and professional sign language interpreter service for hearing-impaired persons with love.
My Role - Design UX Lead, Research Lead, User Experience Design, Prototypes Design, Brand Identity Design
Team - 3 UX Designers
Timeline - 5 months （2020-2021）
Tool - Figma Illustrator Miro Photoshop
He is happy, so I am happy
“ I am happy that Junru has this initial idea to design an app, especially for deaf and hard of hearing people. As one of them, I feel many inconvenient in everyday life. Hear me solve many problems in a real-life scenario, such as I always could not find a satisfying sign language interpreter. It is also easy to use after I try the HiFi-prototype. Thanks~”
“Over 5% of the world’s population suffered from disabling hearing loss. That is 466 million people. By 2030, there will be nearly 630 million people with disabling hearing loss.” - WTO
AND, THEY NEED REAL HELP ......
“As a hearing-impaired person, communication is vital in my life, sign language interpretation is the bridge how I connect with others. However, I feel upset that I could not find an appropriate interpreter for
most of the time. ” - Huan, Hearing loss student
Although many agencies provide sign language interpreters service, it takes at least two to three weeks and a complicated procedure to make a reservation. And the deaf person could not decide the location, time, and could not contact interpreters.
Some interpreters institute only provide services for companies and institutions rather than individuals.
Agency companies charge an average of $150 per hour in the US market, which is expensive or most hearing-impaired persons. The truth is interpreters only get paid off half of the fees, and agency companies will
get the left 50%.
What is Realities in the interpreters market now?
In the united states, there are mainly three challenges in the sign language interpreter market.
What is our Goal?
Based on the existing problems, we set our work goal.